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Podpora #21

Checksum error to download off line map

Added by Anonymous over 1 year ago. Updated 11 months ago.

Status:
Vyriešená
Priority:
Normálna
Assignee:
-
owner-email:
o.jacquot1@orange.fr
Device model:
Mi 10 lite 5g
OS version:
Last version
App name and version:
Gpx pro last version

Description

Hi, I have checksum error when downloading off line map. My phone is a Xiaomi.

Best
Oliver


Files

Updated by Tomas Vajda over 1 year ago

Hello, thank you for contacting us. Do you still have problems with offline map data checksum after download? If so which offline map data did you downloaded when this checksum error was shown?

This answer was sent to the supportclient.

Updated by Anonymous over 1 year ago

Hi
Thanks for your answer. I have problems with French offline map. Even with the lower version of the world map. I can't download it. I have the check sum error when typing the download button.
My phone is new. I haven't got this issue with my previous Moto g4 phone.
Many thanks
Olivier

This answer was sent to the supportclient. This answer was sent to the supportclient.

Updated by Anonymous over 1 year ago

Please find enclose the phone specifications.
Best

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Updated by Anonymous over 1 year ago

Anonyme wrote:

Hi, I have checksum error when downloading off line map. My phone is a Xiaomi.

Best
Oliver

Hello, I have the same error.
My phone is also a Xiomi (Redmi note 7, MIUI Global 12.0.3)

This answer was sent to the supportclient.

Updated by Tomas Vajda over 1 year ago

Hello, thank you for contacting us. I am sorry for responding this late. Please try checking stability of your internet connection. Then please when download is in process do not turn off device display or send GPX Viewer PRO into background by opening another app or Android launcher.

This answer was sent to the supportclient.

Updated by Anonymous over 1 year ago

Hi,
Thanks for your answer.
I have no problems with my connection. The problem is with your app. I have the message as soon as I press the Download button.

Thanks
Olivier

This answer was sent to the supportclient.

Updated by Tomas Vajda over 1 year ago

Hello, thank you. If you still have problems with downloading, please try contacting us directly on gpxviewerpro@vecturagames.com and we will issue a refund for GPX Viewer PRO for you as unfortunately we are unable to resolve this problem remotely.

This answer was sent to the supportclient.

Updated by Tomas Vajda 11 months ago

  • Status changed from Nová to Vyriešená

Expired due to inactivity.

This answer was sent to the supportclient.

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