Podpora #354
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App hungs up with offline map
Added by Anonymous 6 days ago. Updated 4 days ago.
Description
App hungs up if offline map is selected. App always hungs up at start-up of the app once offline map view is set. I need to uninstall and reinstall the app to recover.
My 2 Android phones show the issue, but another android tablet can show offline map.
Files
| screen-20260609-231541.mp4 (3.97 MB) screen-20260609-231541.mp4 | Anonymous, 06/09/2026 02:16 PM | ||
| screen-20260609-231541.mp4 (3.97 MB) screen-20260609-231541.mp4 | Screen recording for the app to hung up | Anonymous, 06/09/2026 02:18 PM | |
| Screenshot_20260220-074444.png (299 KB) Screenshot_20260220-074444.png | Anonymous, 06/10/2026 02:06 PM | ||
| Screenshot_20260610-230520.png (84 KB) Screenshot_20260610-230520.png | Anonymous, 06/10/2026 02:09 PM |
Updated by Olga Belaya 5 days ago
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#1
Hello,
thank you for reaching out. We are sorry you are experiencing issues with GPX Viewer PRO. Could you please send us a screen recording showing what happens when you open the app with the offline map view set? This will help us investigate the issue.
Kind regards,
Olga Belaya
Updated by Anonymous 5 days ago
QuoteActions
#4
Hi Olga,
Thanks for taking a look.
Please refer to the following link for the screen recording.
https://u.pcloud.link/publink/show?code=XZqbmA5Zzqnac8NNM1mAsNoHKXHJwjIJFWXX
Regards ,
Endo
Updated by Anonymous 5 days ago
QuoteActions
#5
Hi Olga,
Thanks for taking a look.
Please refer to the following link for the screen recording.
https://u.pcloud.link/publink/show?code=XZqbmA5Zzqnac8NNM1mAsNoHKXHJwjIJFWXX
Regards ,
Endo
Updated by Anonymous 5 days ago
QuoteActions
#6
Hi Olga,
Thanks for taking a look.
Please refer to the following link for the screen recording.
https://u.pcloud.link/publink/show?code=XZqbmA5Zzqnac8NNM1mAsNoHKXHJwjIJFWXX
Regards ,
Endo
Updated by Olga Belaya 4 days ago
QuoteActions
#8
Hello Andy,
thank you for sending us the screen recording. Could I ask you to send us a crash log file so we can investigate the issue and the source of app failute? Instructions how to get a crash log file can be found on this help
page: https://docs.vecturagames.com/gpxviewer/doku.php?id=docs:faq:issue:sending_crash_log .
Kind regards,
Olga Belaya