Podpora #354
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App hungs up with offline map
Description
App hungs up if offline map is selected. App always hungs up at start-up of the app once offline map view is set. I need to uninstall and reinstall the app to recover.
My 2 Android phones show the issue, but another android tablet can show offline map.
Files
| screen-20260609-231541.mp4 (3.97 MB) screen-20260609-231541.mp4 | |||
| screen-20260609-231541.mp4 (3.97 MB) screen-20260609-231541.mp4 | Screen recording for the app to hung up | ||
| Screenshot_20260220-074444.png (299 KB) Screenshot_20260220-074444.png | |||
| Screenshot_20260610-230520.png (84 KB) Screenshot_20260610-230520.png |
Updated by Olga Belaya 5 days ago
Hello,
thank you for reaching out. We are sorry you are experiencing issues with GPX Viewer PRO. Could you please send us a screen recording showing what happens when you open the app with the offline map view set? This will help us investigate the issue.
Kind regards,
Olga Belaya
Updated by Anonymous 5 days ago
Hi Olga,
Thanks for taking a look.
Please find the uploaded screen recording.
Regards ,
Endo
Updated by Anonymous 5 days ago
Hi Olga,
Thanks for taking a look.
Please find the uploaded screen recording.
Regards ,
Endo
Updated by Anonymous 5 days ago
Hi Olga,
Thanks for taking a look.
Please refer to the following link for the screen recording.
https://u.pcloud.link/publink/show?code=XZqbmA5Zzqnac8NNM1mAsNoHKXHJwjIJFWXX
Regards ,
Endo
Updated by Anonymous 5 days ago
Hi Olga,
Thanks for taking a look.
Please refer to the following link for the screen recording.
https://u.pcloud.link/publink/show?code=XZqbmA5Zzqnac8NNM1mAsNoHKXHJwjIJFWXX
Regards ,
Endo
Updated by Anonymous 5 days ago
Hi Olga,
Thanks for taking a look.
Please refer to the following link for the screen recording.
https://u.pcloud.link/publink/show?code=XZqbmA5Zzqnac8NNM1mAsNoHKXHJwjIJFWXX
Regards ,
Endo
Updated by Anonymous 5 days ago
I am afraid that I submitted multiple redundant post as I saw "internal error" when my postbwas submitted.
Updated by Olga Belaya 4 days ago
Hello Andy,
thank you for sending us the screen recording. Could I ask you to send us a crash log file so we can investigate the issue and the source of app failute? Instructions how to get a crash log file can be found on this help
page: https://docs.vecturagames.com/gpxviewer/doku.php?id=docs:faq:issue:sending_crash_log .
Kind regards,
Olga Belaya
Updated by Anonymous 4 days ago
Hi Olga,
Crash log is not found, probably not generated unfortunately.
Thanks,
Endo