Project

General

Profile

Edit Actions
Copy link

Podpora #232

open

Offline map download not working on Pro version!

Added by Anonymous 5 months ago. Updated 5 months ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
kavea.g@gmail.com
Device model:
samsung galaxy s5 sm-g900f
OS version:
6.0.1
App name and version:
gpx viewer pro 1.46.2
Quote

Description

On Galaxy S5 error occurs while tryig to download offline map.

Files

Screenshot_2024-06-02-12-24-08.png (56.1 KB) Screenshot_2024-06-02-12-24-08.png Anonymous, 06/02/2024 12:24 PM
QuoteActions
Copy link
 #1

Updated by Olga Belaya 5 months ago

Hello,
thank you for reaching out to us. The problem occurs because you have a low Android version on your device. We recommend you to use a device with higher Android version to be able to use offline maps. Currently, our offline maps are officially compatible with Android 10 and higher. If it is not possible for you to use GPX Viewer PRO on a device with a higher Android version, we can issue a refund for you. Just send us your purchase number which you have received from Google by e-mail after purchasing GPX Viewer PRO. It will have format like: GPA.3254-5061-3245-43578.

Kind regards,
Olga Belaya

Edit Actions
Copy link

Also available in: Atom PDF