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Podpora #46

Fail to load .gpx after last May 13 update

Added by Anonymous 9 months ago. Updated 3 months ago.

Status:
Vyriešená
Priority:
Normálna
Assignee:
-
owner-email:
npossognolo@gmail.com
Device model:
Moto EDGE
OS version:
11 RPDS31
App name and version:
GPX VIEWER PRO

Description

Good afternoon,

The GPX VIEWER is no longer opening and recording .gpx files. I suspect it happened after May 13 update.

The .gpx works fine along with free version of the app.

Thank you

Updated by Tomas Vajda 8 months ago

Hello, thank you for contacting us. If you have Android 11, please make sure that you have granted GPX Viewer PRO permission to manage external storage. It is asking for this permission when you open File browser and select tab "File browser" (left most tab). If it does not work, please uninstall GPX Viewer PRO and install it again and please record a video of opening files in GPX Viewer PRO using this app: https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free. It will help us understand what is happening on your device. Thank you.

This answer was sent to the supportclient.

Updated by Tomas Vajda 3 months ago

  • Status changed from Nová to Vyriešená

Expired due to inactivity.

This answer was sent to the supportclient.

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