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Podpora #44

Cannot open gpx file

Added by Anonymous 9 months ago. Updated 8 months ago.

Status:
Vyriešená
Priority:
Urgentná
Assignee:
-
owner-email:
thijs.beekman@kpnmail.nl
Device model:
Samsung S20
OS version:
11_0009
App name and version:
GPX Viewer Pro

Description

I used to download gpx files and then use the track in GPX Viewer. Now the app refuses to load a track that worked fine previously.
Message: this is not a gpx , kmz , etcetera file


Files

Gelderland - N-70 Natuurroute.gpx (30.8 KB) Gelderland - N-70 Natuurroute.gpx Anonymous, 05/16/2021 07:47 PM

Updated by Tomas Vajda 8 months ago

Hello, thank you for contacting us. If you have Android 11, please make sure that you have granted GPX Viewer PRO permission to manage external storage. It is asking for this permission when you open File browser and select tab "File browser" (left most tab). If it does not work, please uninstall GPX Viewer PRO and install it again and please record a video of opening files in GPX Viewer PRO using this app: https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free. It will help us understand what is happening on your device. Thank you.

This answer was sent to the supportclient.

Updated by Anonymous 8 months ago

Tomas Vajda, thank you for your answer. I did grant permission to manage external storage, but now I suspect that this grant was revoked by Android 'after a long period of inactivity'. Probably GPX-Viewer thinks the grant was still valid and therefore did not give any indication of the missing grant. So, in the end no re-installation was needed, only re-establisment of the grant.
A test in GPX-Viewer for this situation could be helpful. Thanks for the support, this case can be closed for now.

This answer was sent to the supportclient.

Updated by Tomas Vajda 8 months ago

  • Status changed from Nová to Vyriešená

Hello, thank you for letting me know. I will resolve this issue.

This answer was sent to the supportclient.

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