Podpora #338
open
track recording error
Description
Dear Concerned ;
GPX Viewer Pro version : 1.29.4
I have enjoyed your GPX Viewer Pro APP for my trip and travel with much thanks to the developer ^ ^ .
Now I found a problem with GPX viewer Pro below.
(1) When I started track recording and put the GPX viewer Pro at the display screen, it works well.
In this mode, while I use other app or push side button to lock the screen, Gpx viewer pro does not work and the track line become straight line or stops
(2) When I started track recording and push the iphone's side button to lock the iphone ( not turning the phone off ) , it does not work and the track becomes straight line or stops
( picture attached) .
Can I get to know to correct this problem?
Files
| GPX Viewer Pro Purchase Receipt.PNG (262 KB) GPX Viewer Pro Purchase Receipt.PNG | Paid user receipt | ||
| Track Recodding (Correct) MyTracks 202510.png (1.04 MB) Track Recodding (Correct) MyTracks 202510.png | Correct track recording with My Track app | ||
| Track Recodding (Wrong) GPX Viewer Pro 202510.png (1.08 MB) Track Recodding (Wrong) GPX Viewer Pro 202510.png | Failed track recording with GPX Viewer Pro |
%20MyTracks%20202510.png){kind=link}
%20GPX%20Viewer%20Pro%20202510.png){kind=link}
Updated by Olga Belaya 25 days ago
Hello,
thank you for reaching out to us. We are sorry you are having issues with GPX Viewer PRO. Please let us know which version of GPX Viewer PRO you are using. Also please try uninstalling the app, restarting your device and installing it again.
Kind regards,
Olga Belaya
Updated by Olga Belaya 23 days ago
Hello,
please try using online maps while recording a track and let us know if this helped you to record the track correctly.
Kind regards,
Olga Belaya