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Podpora #300

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Trackbook sync sometimes stucks the app for a while

Added by Anonymous 8 days ago. Updated 7 days ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
federicocineserie@gmail.com
Device model:
Samsung s53
OS version:
The latest
App name and version:
GPx viewer pro, latest on google play

Description

Hi, when there is no internet connection, opening the app may take as much as 30 seconds because Trackbook sync tries to establish a connection with the server and it takes it a while to understand there is no network, and all you can see is the "sync" popup that renders the app unusable for a while. Very annoying when you just need a quick glance at the map.
Otherwise it's a very good app, thanks

Updated by Olga Belaya 7 days ago

Hello,
thank you for reaching out to us. We’re sorry that opening GPX Viewer PRO takes longer than expected. Just to clarify, the “sync” message you see is unfortunately a bit misleading. When there’s no internet connection, the app is not trying to sync with the server, it’s actually in the process of drawing your tracks. If you have a large number of tracks open, this may cause a delay in app opening time.

Kind regards,
Olga Belaya

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