Podpora #25
open
GPX Viewer Pro is not recording
Added by Anonymous almost 4 years ago.
Updated about 3 years ago.
owner-email:
Esperantoqq@gmail.com
Device model:
Samsung Galaxy A51
App name and version:
GPX Viewer Pro
Description
Greetings,
My GPX Viewer Pro is not recording. neither will it record way points.
I don't have Grenify. I did install GPS Locker. I don't have GPS Status & Toolbox. Battery optimization is off.
If this doesn't solve your problem, please create ticket at our support system https://support.vecturagames.com/gpxviewer.
Files
This answer was sent to the supportclient.
I have read your important note. I gave GPX Viewer permission to access location at all times. My GPX Viewer Pro is still not recording. neither will it record way points.
When I click on the red dot or choose «Track Recording», the app asks me what profile I want. Then the buttons change to show «stop», «pause», and «waypoints» but there is still no recording going on. I can click on «Waypoint» and I get a dialog box, but no waypoint appears. The name is always «Waypoint 1».
When I stop recording, there is no dialog box to prompt me for a name. When I look in the folders, there is no new recording.
This answer was sent to the supportclient.
This answer was sent to the supportclient.
This answer was sent to the supportclient.
Hello, thank you. I am very sorry for responding this late, I was very busy. Thank you a lot for the videos. I was able to better understand what is happening on your device. Which version of GPX Viewer PRO do you have installed? Also is GPX Viewer PRO showing notification about track recording? Because track recording is done in background service so there might be some issues in running a background service on your device. I am attaching screenshot of this notification.
This answer was sent to the supportclient.
I answer your the questions here.
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Thank you. Please, is GPX Viewer PRO showing notification about track recording in notification area of Android when track recording is started? As I sent screenshot in my previous post. Thank you.
This answer was sent to the supportclient.
This answer was sent to the supportclient.
Hello, thank you. This is strange. Did you also tried to uninstall GPX Viewer PRO, restarting your device and installing GPX Viewer PRO again? If not, you can try it to see if it will resolve this issue.
This answer was sent to the supportclient.
That worked. I deleted the app, restarted the phone, loaded the app and reinstalled.
Thank you.
4/7/21 20:22:19
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- Status changed from Nová to Vyriešená
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