Podpora #259
open
error retrieving offline map data
Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
Georg.deboer@gmail.com
Device model:
Moto c plus
OS version:
Android 7
App name and version:
gpx viewer pro
Description
Every time when I'm trying to download an offline map, immediate an error message appears: error retrieving offline map information.
In Dutch: error bij het ophalen van offline kaart informatie.
Updated by Anonymous 3 months ago
Hello,
thank you for reaching out to us. The problem with downloading offline maps occurs because your device has a low Android version. Currently our offline maps are officially compatible with Android version 10 and higher. We recommend you to update your Android version (if there is a higher one available for your device) or use a device with higher Android version to be able to use our offline maps. If this is not suitable for you, we can issue a refund to you.
Kind regards,
Olga Belaya