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Podpora #253

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error downloading offline maps

Added by Anonymous 4 months ago. Updated 4 months ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
dojubla51@gmail.com
Device model:
samsung sm a510 f
OS version:
android 7.0
App name and version:
gpx viewer pro 1.46.4

Description

Hello support,
I use and love gpx viewer pro on my gslaxy a72 for years (and did not change the settings).
Now I installed the pro version on an older samsung (sm a510 f).
imprting settings from a72 worked fine.
but downloading ogfline maps brings error "Fehler beim holen von offline karten informationen".
internet access schould work since I removed and re-installed the app without any problem.
what can I do?
best regards
thanks in advance
jürgen


Files

Screenshot_20240822-090507.png (55.5 KB) Screenshot_20240822-090507.png Anonymous, 08/22/2024 03:22 PM

Updated by Olga Belaya 4 months ago

Hello Jürgen,
thank you for reaching out to us. The problem with offline maps occurs because your device has a low Android version. Currently our offline maps are compatible with Android version 10 and higher. We recommend you to use a device with higher Android version to be able to use our offline maps.

Kind regards,
Olga Belaya

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