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Hello,
thank you for your message. The problem with offline maps may occur because you are using Android 7.0 version. Please, try to update your device to a newer version of Android.

Kind regards,
Olga Belaya

Thanks so much for your reply. Do you know what the earliest version of Android offline maps will work on?

Thanks

Olga Belaya wrote in #note-1:

Hello,
thank you for your message. The problem with offline maps may occur because you are using Android 7.0 version. Please, try to update your device to a newer version of Android.

Kind regards,
Olga Belaya

Thanks so much for your reply. Do you know what the earliest version of Android offline maps will work on?

Thanks
Thanks so much for your reply. Do you know what the earliest version of Android offline maps will work on?

Thanks

Olga Belaya wrote in #note-1:

Hello,
thank you for your message. The problem with offline maps may occur because you are using Android 7.0 version. Please, try to update your device to a newer version of Android.

Kind regards,
Olga Belaya

Hello,
the earliest Android version officially compatible with our offline maps is Android 10, on our device offline maps also work on Android 8. However, we recommend you to use the latest Android version available for your device.

Kind regards,
Olga Belaya

I found a way to update to Android 11 and the issue has now been resolved - I can download and view offline maps again.

For those who might look this up - if you have an Android device that no longer supports updates, look into flashing your device's ROM but please do the research first. I used Lineage OS with good success. This WILL void your device's warranty and should not be considered a "technical fix".

Hello,
we are glad to know that your problem with the offline maps is solved. Thank you for sharing your experience.
Don't hesitate to reach out to us when having any questions or issues.

Kind regards,
Olga Belaya