Podpora #173
open
application restart
Added by Anonymous 10 months ago. Updated 9 months ago.
Description
Hello, my current version 1.43.5 of GPX Viewer Pro started to restart every approx 5 minutes during the navigation when on the bike. Application turns off, then turns on automarically with last gpx loaded....it is annoying to zoom in back to current gps position on map while on bike, and then again application restarts and whole process repeats. never seen the behaviour before, just from this version. (the only difference i made since last use, i turned on showing the distance marks on the trip, but i hope that is not the reason of the app to behave like this)
Updated by Lucia Kubickova 10 months ago
Good morning,
thank you for reporting your issue. The distance markers can actually lead to freeze of the app in case there is a high overload of the markers on the track. Could you please test out if application crashes without using them and let us know if the problem persists also in this way? And in the meanwhile I will talk to our product manager to test it out on our end and for us to see how we can fix it.
Kind regards,
Lucia Kubíčková
Updated by Anonymous 10 months ago
Thank you very much for the absolutely quick response. I plan to test the application without distance markers turned on, as well without direction markers turned on. In the mean time, i tried recording of the path (i was not following the pre-loaded GPX track), and the application behaved with the same issues i mentioned before => application being restarted, map zoomeed out. I had to manualy zoom in after each restart of application. Interesting thing though was, that recording was uninterrupted and shown the full recodring time. Will be back with further data and info. Thanks for support, Marian
Updated by Lucia Kubickova 10 months ago
Thank you for the updates, we have not found an issue yet as well, will keep you informed.
Kind regards,
Lucia
Updated by Anonymous 10 months ago
Hello Lucia, team,
i confirm that issue persist even if the distance markers and direction markers on track are disabled.
Application restarts and reopens the same GPX file previously loaded, zooms out. Then to follow the track, i need to zoom in, and the process repeats. The restarts/reloads of GPX are irregular, sometimes application continues working 30 minuts without issue, sometimes it restars and relaods the gpx file 5 times in 2 minutes. I observed, that increased amount of restart/reload of GPX file is mostly on crossroads or whether the azimuth is changing sharply. Next time, i will try to use GPX file created and imported from different route maker. I will report on any changes. Thank you, regards, Marian
Updated by Lucia Kubickova 10 months ago
Good morning,
could I please ask you to send us a file with the track that is problematic to display and causes such issues?
Kind regards,
Lucia Kubíčková
Updated by Anonymous 10 months ago
I have sent files in separate email. Iam adding, that now i suspect the issue root cause is more like the other user above is saying => the issue is easily recreated when device changes position from horizontal (landscape) to vertical (portrait) and vice versa. App restarts, reloads the GPX file and zooms out.
Updated by Anonymous 10 months ago
I have sent files in separate email. Iam adding, that now i suspect the issue root cause is more like the other user above is saying => the issue is easily recreated when device changes position from horizontal (landscape) to vertical (portrait) and vice versa. App restarts, reloads the GPX file and zooms out.
Updated by Lucia Kubickova 10 months ago
Good afternoon again,
could you please in both cases download the newest update of our app 1.43.6 to see if the problem moves away?
Kind regards,
Lucia Kubíčková
Updated by Anonymous 9 months ago
Good afternoon,
please try to remove your cache data. How to do it you can find here: https://docs.vecturagames.com/gpxviewer/doku.php?id=docs:settings_miscellaneous&s[]=clear&s[]=cache
Kind regards,
Lucia Kubickova