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Podpora #173

open

application restart

Added by Anonymous 10 months ago. Updated 9 months ago.

Status:
Nová
Priority:
Vysoká
Assignee:
-
owner-email:
marian.kment@gmail.com
Device model:
redmi note 8t
OS version:
android 10 QKQ1.200114.002
App name and version:
GPX Viewer Pro 1.43.5

Description

Hello, my current version 1.43.5 of GPX Viewer Pro started to restart every approx 5 minutes during the navigation when on the bike. Application turns off, then turns on automarically with last gpx loaded....it is annoying to zoom in back to current gps position on map while on bike, and then again application restarts and whole process repeats. never seen the behaviour before, just from this version. (the only difference i made since last use, i turned on showing the distance marks on the trip, but i hope that is not the reason of the app to behave like this)

Updated by Lucia Kubickova 10 months ago

Good morning,
thank you for reporting your issue. The distance markers can actually lead to freeze of the app in case there is a high overload of the markers on the track. Could you please test out if application crashes without using them and let us know if the problem persists also in this way? And in the meanwhile I will talk to our product manager to test it out on our end and for us to see how we can fix it.

Kind regards,
Lucia Kubíčková

Updated by Anonymous 10 months ago

Thank you very much for the absolutely quick response. I plan to test the application without distance markers turned on, as well without direction markers turned on. In the mean time, i tried recording of the path (i was not following the pre-loaded GPX track), and the application behaved with the same issues i mentioned before => application being restarted, map zoomeed out. I had to manualy zoom in after each restart of application. Interesting thing though was, that recording was uninterrupted and shown the full recodring time. Will be back with further data and info. Thanks for support, Marian

Updated by Lucia Kubickova 10 months ago

Thank you for the updates, we have not found an issue yet as well, will keep you informed.
Kind regards,
Lucia

Updated by Anonymous 10 months ago

Hello Lucia, team,

i confirm that issue persist even if the distance markers and direction markers on track are disabled.
Application restarts and reopens the same GPX file previously loaded, zooms out. Then to follow the track, i need to zoom in, and the process repeats. The restarts/reloads of GPX are irregular, sometimes application continues working 30 minuts without issue, sometimes it restars and relaods the gpx file 5 times in 2 minutes. I observed, that increased amount of restart/reload of GPX file is mostly on crossroads or whether the azimuth is changing sharply. Next time, i will try to use GPX file created and imported from different route maker. I will report on any changes. Thank you, regards, Marian

Updated by Anonymous 10 months ago

Hello
I m facing same issue, i would add for example, if i have phone vertical and turn it horizontal look like it relad track and i loose current zoom...

Updated by Lucia Kubickova 10 months ago

Good morning,
could I please ask you to send us a file with the track that is problematic to display and causes such issues?

Kind regards,
Lucia Kubíčková

Updated by Anonymous 10 months ago

I have sent files in separate email. Iam adding, that now i suspect the issue root cause is more like the other user above is saying => the issue is easily recreated when device changes position from horizontal (landscape) to vertical (portrait) and vice versa. App restarts, reloads the GPX file and zooms out.

Updated by Anonymous 10 months ago

I have sent files in separate email. Iam adding, that now i suspect the issue root cause is more like the other user above is saying => the issue is easily recreated when device changes position from horizontal (landscape) to vertical (portrait) and vice versa. App restarts, reloads the GPX file and zooms out.

Updated by Lucia Kubickova 9 months ago

Good afternoon again,
could you please in both cases download the newest update of our app 1.43.6 to see if the problem moves away?

Kind regards,
Lucia Kubíčková

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Hello
I m using 1.43.7
Issue still present, open a track, no matter which one, zoom in, and then switch phone to horizontal to vertical or vice versa, and zoom level is lost.. Look like it reload complete track, so annoying...

Updated by Anonymous 9 months ago

Sorry for all previous multiple message but i got sever internal error..

Updated by Anonymous 9 months ago

Good afternoon,
please try to remove your cache data. How to do it you can find here: https://docs.vecturagames.com/gpxviewer/doku.php?id=docs:settings_miscellaneous&s[]=clear&s[]=cache

Kind regards,
Lucia Kubickova

Updated by Anonymous 9 months ago

I tryed remove cache and datas, but does not fix issue, each time i switch phone from vertical to horizontal, vice versa, it reload track and loose the zoom

Updated by Anonymous 9 months ago

Bug seems to be fixed with last update

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