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Podpora #131

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Can not remember login in or password

Added by Anonymous over 1 year ago. Updated 3 months ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
turnerkd10370@yahoo.com
Device model:
Apple
OS version:
12?
App name and version:
GPX viewer pro

Description

I can not remember my login in or password. When I login, it says I’ve already used that email address. I can not retrieve login nor reset password.

Updated by Lucia Kubickova over 1 year ago

Good afternoon,
thank you for approaching us. Users dont need to login into GPX Viewer Pro, but to our other application trackbook.online which synchronizes with GPX Viewer. In case you have not registered in trackbook yet, you can do so, but it is not mandatory. In case you have registered to trackbook and your login does not work please send us your e-mail with which are you registered so we can check the issue.

Kind regards,
Lucia Kubickova

Updated by Anonymous 3 months ago

I can't log in email address is clintchardis@gmail.com

Updated by Anonymous 3 months ago

I can't log in email address is clintchardis@gmail.com

Updated by Anonymous 3 months ago

I can't log in email address is clintchardis@gmail.com

Anonymous wrote:

I can not remember my login in or password. When I login, it says I’ve already used that email address. I can not retrieve login nor reset password.

Updated by Lucia Kubickova 3 months ago

Good morning,
could you please share with us at support@vecturagames.com a screen recording when you are trying to log in and the error message?

Kind regards,
Lucia Kubickova

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