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Podpora #75

Can't prevent/ remove tilt

Added by Anonymous about 1 month ago. Updated about 1 month ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
ancu6230@colorado.edu
Device model:
Moto x4
OS version:
Android 9
App name and version:
GPX viewer Pro 1.40

Description

Since a recent update, the map always displays on a tilt/ at an oblique angle. I want to return to having an orthorectified map.

I thought this could maybe be reset via settings>user interface> enable map gestures, but toggling these settings has no effect.


Files

Screenshot_20211019-151107.png (288 KB) Screenshot_20211019-151107.png Anonymous, 10/19/2021 03:13 PM

Updated by Tomas Vajda about 1 month ago

Hello, thank you for contacting us. On this help page: https://docs.vecturagames.com/gpxviewer/doku.php?id=docs:basics#the_map_screen there are instructions for controlling map with gestures. To adjust tilt you need to use "scroll gesture" with two fingers moving down or top.

This answer was sent to the supportclient.

Updated by Anonymous about 1 month ago

What I'm telling you is that scroll gesture does not behave as indicated. It does not alter the tilt.

This answer was sent to the supportclient.

Updated by Tomas Vajda about 1 month ago

Thank you for your answer and for explaining your issue more. Could I ask you to include some screenshot showing map in GPX Viewer PRO in this case? Then I will be able to understand better what could be the case.

This answer was sent to the supportclient.

Updated by Anonymous about 1 month ago

Map is stuck with this oblique/tilted view. I have found it is not possible to remove the tilt and return to a straight down view.

This answer was sent to the supportclient.

Updated by Tomas Vajda about 1 month ago

Thank you. Uninstalling GPX Viewer PRO, restarting your device and installing it again will surely solve this problem. But please ensure that you have enabled "Scroll gestures" when you open left main menu tap on "Settings", then "User interface" and tap on "Enable map gestures". Then please try again doing this scroll gesture on the map. In the latest updates we do not changed anything regarding this behavior in GPX Viewer PRO.

This answer was sent to the supportclient.

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