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Podpora #48

Update problem

Added by Anonymous 8 months ago. Updated 3 months ago.

Status:
Vyriešená
Priority:
Normálna
Assignee:
-
owner-email:
malin_vis@yahoo.com
Device model:
Samsung j7 2016
OS version:
8.1.0
App name and version:
Gpx viewer last version

Description

Hello! since the last update, the app no ​​longer works. opens, but does not respond to any commands when I touch the screen.

Updated by Tomas Vajda 8 months ago

Hello, thank you for contacting us. Could I ask you to try uninstalling GPX Viewer, restarting your device and installing it again if this will fix this issue? Thank you.

This answer was sent to the supportclient.

Updated by Anonymous 8 months ago

Same problem for me on Samsung Galaxy S8+. Can you please fix it?
(Previously, the app worked well and I often used it.)

Thank you and best regards,
Johannes

This answer was sent to the supportclient.

Updated by Anonymous 8 months ago

Re-installing the app didn't help.
Johannes

This answer was sent to the supportclient.

Updated by Tomas Vajda 8 months ago

Hello, thank you. Please, we need more information from you. We have device Samsung Galaxy S7 (which other user described similar problems) and we are unable to reproduce this issue. Do you use SD card? Could I ask you to record a video of this problem using this app: https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free ? Thank you a lot.

This answer was sent to the supportclient.

Updated by Tomas Vajda 8 months ago

Hello, yesterday, we have released new version of GPX Viewer PRO, where this bug is fixed.

This answer was sent to the supportclient.
#6

Updated by Tomas Vajda 3 months ago

  • Status changed from Nová to Vyriešená

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