Podpora #43
open
New update makes offline and online maps and .gpx tracks not visible
Description
The permission to access location was allways there and functioned well. It did also recognize and open .gpx tracks made in the past.
Now, today, I received an update (version 1.38.8) which I installed and what happened. I cannot see any online and offline map. So I cannot use GPX Pro anymore.
It does also not recognize .gpx tracks anymore as well after this update.
Can you resolve these problems.
Updated by Tomas Vajda over 3 years ago
Hello, thank you for contacting us. Please make sure that you have granted GPX Viewer PRO permission to manage external storage and also write to external storage. It is asking for this permission when you open File browser. If it does not work, please uninstall GPX Viewer PRO and install it again and please record a of opening files in GPX Viewer PRO using this app: https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free. It will help us understand what is happening on your device. Thank you.
Updated by Tomas Vajda about 3 years ago
- Status changed from Nová to Vyriešená
Expired due to inactivity.