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Podpora #43

New update makes offline and online maps and .gpx tracks not visible

Added by Anonymous over 1 year ago. Updated 11 months ago.

Status:
Vyriešená
Priority:
Normálna
Assignee:
-
owner-email:
gwindemuller@gmail.com
Device model:
Samsung A50
OS version:
Version 11-SDK 30
App name and version:
GPX Pro 1.38.8

Description

The permission to access location was allways there and functioned well. It did also recognize and open .gpx tracks made in the past.
Now, today, I received an update (version 1.38.8) which I installed and what happened. I cannot see any online and offline map. So I cannot use GPX Pro anymore.

It does also not recognize .gpx tracks anymore as well after this update.
Can you resolve these problems.

Updated by Tomas Vajda over 1 year ago

Hello, thank you for contacting us. Please make sure that you have granted GPX Viewer PRO permission to manage external storage and also write to external storage. It is asking for this permission when you open File browser. If it does not work, please uninstall GPX Viewer PRO and install it again and please record a of opening files in GPX Viewer PRO using this app: https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free. It will help us understand what is happening on your device. Thank you.

This answer was sent to the supportclient.

Updated by Tomas Vajda 11 months ago

  • Status changed from Nová to Vyriešená

Expired due to inactivity.

This answer was sent to the supportclient.

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