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Podpora #177

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Synchronization problems

Added by Anonymous 9 months ago. Updated 9 months ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
karl_h2@yahoo.com
Device model:
Samsung Galaxy A9 (2018)
OS version:
Android 10, One UI Version 2.0
App name and version:
GPX viewer pro 1.43.6, 340 (04.07.2023)

Description

Dear all,
I'm using GPX viewer pro in offline mode with the walkabout map. The track data are stored on dropbox.
Since about 3 weeks I face a synchronization problem. Means, while walking along a given track, GPX viewer starts synchronizing trackbook data all 5 minutes. Depending on the ability receiving online data it happens that GPX viewer does not show the given (offline) track for several minutes.
Since I'm running in offline mode why does the system synchronize at all.
Can you help fix this issue!
Kind regards,
Karl Hansen

Updated by Lucia Kubickova 9 months ago

Good morning,
thank you for reporting your issue. I will communicate your request to our development team to review the issue.

Kind regards,
Lucia Kubíčková

Updated by Lucia Kubickova 9 months ago

Good morning,
could you please provide us with screen recording that contains such situation, so we can understand what exactly happens in your device? You can send it to us on: support@vecturagames.com .

Kind regards,
Lucia Kubíčková

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