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Podpora #157

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Tracking issues.

Added by Anonymous 5 months ago. Updated 5 months ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
valerio.perazzini@gmail.com
Device model:
Galaxy A41
OS version:
Android 12
App name and version:
GPXviewer 1.43

Description

Hi,
I am using a GPXviewer version 1.43 on my Samsung Galaxy A41 with Android OS version 12.
Since a couple of weeks the traking feature is not working properly, the track is a sequence of straight line segments and sometimes the tracking stops and restart after a while.
I did not change or upgrade the phone SW or setup.
Can you help to solve?
If I have to disinstall and reinstall GPXviewer can I use mi credentials or I have to pay again?
Please let me know.
Thanks in advance for your cooperation and regards.


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Updated by Lucia Kubickova 5 months ago

Good afternoon,

thank you for your message. Could you please attach few screenshots so we can visualize the situation since as of now I am not able to assess the situation.
If you reinstall the application or install it on another device you dont need to pay.

Kind regards,
Lucia Kuibickova

Updated by Anonymous 5 months ago

Hi, here you have the example of not proper tracking.
Awaiting for your reply.
Best regards.

Updated by Lucia Kubickova 5 months ago

Thank you for the reply.
Can you please check the important note in our manual: https://docs.vecturagames.com/gpxviewer/doku.php?id=docs:faq:how_to:record_track#important-note
That should help you to set up the battery settings in order so they dont play with the gps usage.

Kind regards,
Lucia Kubickova

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