Podpora #157
open
Tracking issues.
Description
Hi,
I am using a GPXviewer version 1.43 on my Samsung Galaxy A41 with Android OS version 12.
Since a couple of weeks the traking feature is not working properly, the track is a sequence of straight line segments and sometimes the tracking stops and restart after a while.
I did not change or upgrade the phone SW or setup.
Can you help to solve?
If I have to disinstall and reinstall GPXviewer can I use mi credentials or I have to pay again?
Please let me know.
Thanks in advance for your cooperation and regards.
Files
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Updated by Lucia Kubickova about 1 year ago
Good afternoon,
thank you for your message. Could you please attach few screenshots so we can visualize the situation since as of now I am not able to assess the situation.
If you reinstall the application or install it on another device you dont need to pay.
Kind regards,
Lucia Kuibickova
Updated by Anonymous 12 months ago
- File Screenshot_20230428-111446_GPX Viewer PRO (1).jpg Screenshot_20230428-111446_GPX Viewer PRO (1).jpg added
Hi, here you have the example of not proper tracking.
Awaiting for your reply.
Best regards.
Updated by Lucia Kubickova 12 months ago
Thank you for the reply.
Can you please check the important note in our manual: https://docs.vecturagames.com/gpxviewer/doku.php?id=docs:faq:how_to:record_track#important-note
That should help you to set up the battery settings in order so they dont play with the gps usage.
Kind regards,
Lucia Kubickova