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Podpora #134

App is not recording

Added by Anonymous 4 months ago. Updated 3 months ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
geheimestaatspolizei@gmail.com
Device model:
Xiaomi Mi 10T Pro
OS version:
Android 12
App name and version:
GPX Viewer Pro 1.41.5

Description

already traveled 100 km with an open sky and window but no line. yesterday it woreked jist fine


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Updated by Lucia Kubickova 3 months ago

Good afternoon,
thank you for reporting your issue. The problem you are dscribing might be caused by transparent line that is being drawn as track is being recorded. To check whether this is really the issue, please go to Left main menu -> Settings -> Track recording -> and once you scroll lower in the section "Line" you find setting of Colors. After clicking on it please look at the colors and check whether any of them is not transparent. In case not, please send us a screen video recording of your screen while recording a track on support@vecturagames.com .

Kind regards,
Lucia Kubickova

This answer was sent to the supportclient.

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