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Podpora #13

Some GPX files won’t load

Added by Anonymous over 1 year ago. Updated 11 months ago.

Status:
Vyriešená
Priority:
Normálna
Assignee:
-
owner-email:
Maicea7@hotmail.com
Device model:
iPhone 11 Pro Max
OS version:
Latest ios
App name and version:
GPX viewer pro

Description

Ok so I’m getting my GPX files from the same group. Some work and some don’t and I don’t understand why. Shed some light on this issue?

Updated by Tomas Vajda over 1 year ago

Hello, thank you for contacting us. Could I ask you to send us gpx files which GPX Viewer PRO cannot open, so we can look at them and find where the issue is? Thank you.

This answer was sent to the supportclient.

Updated by Anonymous over 1 year ago

Hi, I have the same issue.

I attached 3 example GPX files plus a screenshot of the loading animation that never stops.

I cannot attach them because of the size limit, so please find them on this link:

https://web.tresorit.com/l/cuazk#xzSRztqo1WAtgbJk50BEFQ

  • One file loads just fine with the recent version of the app.
  • The second one loaded successfully with the previous version of the app, but not with the recent one.
  • The third one does not load with the recent version, but I could not try with the previous version of the app, since this is a newer file - but this one I want to load at the first place.
This answer was sent to the supportclient.

Updated by Tomas Vajda over 1 year ago

Hello, thank you for the files and screenshot. I am sorry for this late reply, I was very busy. Files doesnt_load_anymore.gpx and doesnt_load.gpx are very big. Unfortunately GPX Viewer nor GPX Viewer PRO are not able to handle such big files properly. If you are not satisfied with GPX Viewer PRO because of this, please contact us at gpxviewerpro@vecturagames.com and we will issue a refund for you. Thank you.

This answer was sent to the supportclient.

Updated by Tomas Vajda 11 months ago

  • Status changed from Nová to Vyriešená

Expired due to inactivity.

This answer was sent to the supportclient.

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