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Podpora #115

No GPS data

Added by Anonymous 6 months ago. Updated 5 months ago.

Status:
Nová
Priority:
Normálna
Assignee:
-
owner-email:
Peresanz@gmail.com
Device model:
Mi A2
OS version:
Android 10
App name and version:
Gpx viewer pro

Description

Hiking in Andorra where there is no agreement for free roaming for UE citizens. I've deactivated roaming data usage and GPX Viewer Pro doesn't get GPG location. I'm using offline maps and GPS should work even without Internet connection or roaming deactivated, but it doesn't.

Updated by Anonymous 6 months ago

GPG = i meant GPS

This answer was sent to the supportclient.

Updated by Lucia Kubickova 5 months ago

Thank you for contacting us. Please try to check out in the settings of your device, whether you have allowed your device to use GPS and if yes, please also check out if you gave this permission to GPX Viewer Pro. (You can do this in general settings of your phone, not in the app settings).

In a case your problem persists please let us know.

Kind regards,
Lucia Kubíčková

This answer was sent to the supportclient.

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